To join us at the event please click here. If registration is open, you will be prompted to enter your details and upon completion you will receive a confirmation email. If registration is not yet available, you will instead be able to register your interest and submit your details in order to be the first to know when it is available. If you have any difficulties with registration please contact our Customer Services team who will be happy to help.
I have a question about…
Registration...
How do I register to attend the event?
How much does it cost to attend the event?
Registration for Infosecurity Europe is free and can be done here. If you would like priority access to the keynote stage, you have the option of purchasing our Fast-Track pass (£49+VAT).
What is included with my registration?
Visitor Registration
As an Infosecurity professional, your complimentary badge will give you access to attend the exhibition hall and all of the conference sessions and workshops across the three days of the event.
Fast-Track
This will give you priority access to the keynote stage, including fast track queuing and reserved seating at the front of the theatre. You have the option of purchasing our Fast-Track pass (£49+VAT)
Leaders Programme
Infosecurity professionals that meet the criteria will have their passes upgraded by our team to the Leaders Programme. To help the qualification process you will need to register with a legitimate work email address. Please note you will not have to contact us to request an upgrade or to query when your pass will be upgraded, we will notify you once this is complete. For more details on the Leaders programme please click here.
Exhibitor Registration
Exhibitor badges will be available via your Exhibitor Portal. The badge portal will open 2 months prior to the event. DO NOT use the visitor registration system. Your exhibitor badge will provide you access to the show outside of opening hours to allow for preparations on your stand.
Do I need to print my badge at home?
No printed badge means no entry, so make sure you’ve got that printed out in advance, ready to go for the event. There are very limited printing facilities onsite and as such, there may be long queues and wait times for printing. Avoid queues by printing your ticket ahead of time.
How do I amend the details shown on my badge?
If you need to change any of the details as they appear on your badge please contact our Customer Services team who will be able to make the necessary amendments for you.
I have not received my badge, can you please resend it?
Our emails can sometimes find their way to your spam/junk folders so please do check there in the first instance. If your badge is not there please contact our Customer Services team who will be able to re-send your confirmation to the email address you registered with.
I need to register more people, how can I do this?
Each registration requires a unique email address, and therefore each person attending the event will need to complete their own registration form.
I cannot login to the registration system to add extras to my registration, what should I do?
We can help you with this, and in order to do so it would be helpful to have the details of the error message you are experiencing… a screenshot is particularly useful. Please send these details to our Customer Services team who will be happy to help.
I am now unable to attend the event, how do I cancel my registration?
We will be happy to help you with this please click here to speak to our Customer Services team or give them a call via the number shown at the bottom of this page.
I need help with using the registration system, who can help me with this?
We will be happy to help you with this please click here to speak to our Customer Services team or give them a call via the number shown at the bottom of this page.
I would like to register my child so they can attend the event, is that possible?
Unfortunately, we do not allow any children under the age of 16 in the exhibition halls.
I am a student, can I attend your event for free?
Yes, students are welcome to attend our event.
I am a member of the media, how do I register to attend?
Media passes will be available once registration opens. Our badges for media are restricted to publishers, editors, journalists, photographers, broadcasters, and web bloggers associated with the industry. Please be prepared to share accreditation as part of the registration process.
Exhibiting...
How can I become an exhibitor?
It is great to hear you are interested in joining us as an exhibitor. Please click here to submit your interest and connect with a member of our Sales Team. We will follow this up by getting in touch with you to discuss the options available.
Where can I see a full list of exhibitors attending your event?
Please click here to see all companies exhibiting at the event. This information is only available via our website and we are unable to share this in any other format.
Where is my stand?
Please refer to your contract for the stand number/ID. If you have any further questions regarding your location we suggest you reach out to your sales contact who will be able to offer guidance.
What is included in my stand?
Please refer to your contract for the details of what ‘type’ of booking you have made. If you are unsure what this information indicates please speak with your sales contact so they can confirm what is included. If you need any help with your stand design please take a look at our Smartspace opportunities shown here.
I can’t get into the exhibitor portal, how do I get access?
If you have already signed your contract as an exhibitor, you will be sent your login details as soon as the portal is available. The Exhibitor Portal will be accessed via the Exhibitor Hub. If you need any further assistance we will be happy to help, please contact our Customer Services team.
Where do I find the exhibitor manual?
The exhibitor manual will be available within the exhibitor portal. You’ll find this when you scroll down to the ‘Services’ box where you will find a link to access the manual once it is live.
I am having difficulty accessing the exhibitor manual, what do I do?
The exhibitor manual is available to main stand holders who have signed and returned their contracts. You can grant access to individuals responsible for managing your participation by sharing your unique access details.
If you are a confirmed main stand holder and are unable to access the exhibitor manual please contact our Customer Services team who will be happy to help.
How can I register sharers on my stand?
You can register your sharers via the exhibitor portal. The number of sharers that you may register will be based on the allocation you have been contracted for. If you have not yet been contracted for your sharers please speak with your sales contact to arrange this. If you have any further difficulties please contact our Customer Services team who will be happy to help.
Can my sharers access the exhibitor portal?
Once you have registered your sharers in the exhibitor portal, they will each receive a link to login to the portal and access their own profile/directory listing. The login link will be sent to the email address you have associated with their details when you registered them.
I need to speak with someone about my invoice, and paying for my stand. Who should I speak to?
We would suggest you reach out to your sales contact – and if necessary, they can then share further contact details with you if you need to speak with our accounts team.
I need someone to design/build my stand, can you help?
If you would like innovative, all-inclusive and cost-effective packages that are tailored to your budget and requirements, please contact our Smartspace team on [email protected]. They work closely with exhibitors to manage every aspect of the stand build and are renowned for delivering outstanding results and exceptional service.
I am interested in sponsorship opportunities, what is available?
We have some great opportunities available to help promote your brand, products and services. To discuss what would offer the greatest value to your company please speak with a member of our sales team.
How can I upgrade my website listing?
We would suggest you reach out to your sales contact to discuss the options available.
What happens if you need to postpone/cancel the event?
Your sales contact will be in touch should the event be postponed or cancelled to assist you further.
I would like to order some furniture for my stand, who should I speak to?
You can view a variety of furniture options for both Shell Scheme and Space Only stands via the exhibitor manual, which you can access in the exhibitor portal.
I need to order electricity for my stand, who should I speak to?
You can order electrics from our official show electrical contractor via the exhibitor manual, which you can access in the exhibitor portal. If you have booked a Shell Scheme stand, please ensure you understand what is included in this package before ordering additional items.
I would like to arrange catering for my stand, who should I speak to?
Please refer to the catering information available in the exhibitor manual, which you can access in the exhibitor portal.
How can I book a private meeting room to use during the event, who should I speak to?
We would suggest you reach out to your sales contact to discuss the available options.
What are the restrictions on building a stand?
You can view building restrictions via the exhibitor manual, which you can access in the exhibitor portal.
Is there any support available for lead capturing at the event?
You have access to our bespoke – Lead Manager App. This app allows you to capture leads from the conversations you have with the simple scan of a badge. You can access Lead Manager App a few weeks before the event using the login details sent to your Exhibitor Portal administrator. More details will be available soon.
I am onsite and need to speak to someone about my stand, where do I go?
Our Operations team will be onsite to support you via our Organisers Office, along with all official contractors whose details are listed in the exhibitor manual. In addition to this, we will have members of our Sales and Marketing teams on hand to offer any additional support you may need.
Can I deliver packages to the venue?
You can find all delivery information in the exhibitor manual, which you can access via the exhibitor portal.
Is there storage space available at the venue?
You can find all delivery information in the exhibitor manual, which you can access via the exhibitor portal.
Visiting / What’s On..
What are the show dates and opening hours?
Infosecurity Europe will take place from the 4th to the 6th of June 2024.
Opening Hours:
Tuesday 4th: 9:30am – 5:30pm
Wednesday 5th: 9:30am – 5:30pm
Thursday 6th: 9:30am – 4pm
Would you give CPE/CPD Credits for attending the event?
Yes, we work in partnership with leading industry associations (ISC)2 and ISACA to enable you to earn credits automatically.
You can earn credits by attending conference sessions, seminars, workshops and training courses at Infosecurity Europe. You are able to earn 1 credit for a 50-60 minute session, ½ credit for a 25-50 minute session, 2 credits for a two hour session and so on. If you would like more details, please click here.
Where can I see a full list of exhibitors attending your event?
Please click here to see all companies exhibiting at the event. This information is only available via our website, and we are unable to share this in any other format.
How do I find my way around the event?
At the venue, you will be guided around the event by directional signage and there will be information points throughout the venue with staff who can assist you.
Where can I find out the details of what is happening at the event?
Visit the what’s on page for more information and follow us on social media for the latest event updates: #infosecurityeurope
I would like to speak/present at the event, how can I arrange this?
For speaking opportunities, please contact our Customer Services team.
Is there Wi-Fi available at the event?
The venue is Wi-Fi enabled but due to high volume of attendees, the quality of connection may vary. As an Exhibitor, if you require sole use of a secure wireless connection, you can speak with our official internet service provider via the exhibitor manual, which you can access in the exhibitor portal.
Will there be cloakroom services for me to use?
Yes, there will be cloakroom facilities in ExCeL for the duration of the show – please look at the ExCeL FAQs for further information.
What happens if you need to postpone/cancel the event?
We will keep our audience informed of any changes with the event via the website and social media channels. #infosecurityeurope #infosec2024
Travel...
I need a letter of invitation for my visa application, what do I do?
For further information on the visas please click here.
How do I get to the venue?
For further information on how to travel to ExCeL, London please click here.
Are there any hotels nearby that you would recommend?
For further information on accommodation near the venue please click here.
Is there parking available?
For further information on parking facilities at the venue please click here.
Can you recommend any restaurants, bars or venues in the local area where we could hold events in the evening?
You can view recommendations here.
PR / Media & Promotions…
I am a member of the media, how do I register to attend?
Media passes will be available once registrations opens. Our badges for media are restricted to publishers, editors, journalists, photographers, broadcasters, and web bloggers associated with the industry. Please be prepared to share accreditation as part of the registration process.
What is the official PR company for the event and how do I contact them?
All of our PR is run by Origin Communications. For any information, please contact them on [email protected]
What PR Opportunities do you have available?
We offer a range of opportunities for both Media and booked Exhibitors. For more details, please contact our PR team - [email protected]
Can I use the logo for your event on my website, or as personal email signature etc?
Promote yourself at Infosecurity Europe using our promotional materials tool kit, including banners and logos here.
Remember to follow us on social and use our tag #InfosecurityEurope
Where can I find the latest show news?
Find out the latest articles and insights from Infosecurity Europe here.
How can I become a Media Partner?
Please contact our Marketing or PR Team for details.
Can't find what you're looking for?
Most of the common FAQs are listed above, however, if you can't find the answer you are looking for, please contact our Customer Services Team who will be happy to help.